How to request support?

Schedule a Google Meet with your dedicated campaign manager.

Use Request support when you’re blocked, unsure, or want a quick setup review.

You can schedule a Google Meet with your dedicated campaign manager.

Request support (in-app)

1

Open the page you’re working on

Open the campaign, simulation group, or dashboard where you’re stuck.

2

Click Request support (top right)

Click Request support in the top-right corner of the app.

3

Pick a time and confirm

Choose an available slot and confirm the meeting.

What to include (so we can help fast)

Send as much of this as you can:

• Campaign name + landing page URL

• Simulation group name (if applicable)

• Affected simulation IDs or record primary keys (if set)

• Approximate timestamp and timezone

• The failure reason text

• Video and screenshot links (if enabled)

If you’re debugging a failure, follow this checklist first:

• Troubleshooting & Support

Common reasons to request support

• Simola can’t detect your form correctly.

• Required fields or select options don’t match your page.

• A popup/cookie banner blocks submission.

• The “success” page or success keyword changed.

• You’re not sure which goal to use (Form Testing vs Form Submission).

If you don’t understand how to do a step, click Request support (top right) and book a Google Meet.